Terms and Conditions
Digital Delivery Downloads, eClass, WebApps and Understanding Guides purchases are non-returnable and non-refundable.
Understanding Guides purchases are non-refundable and books are non-returnable, except in the case of defects in material. You have thirty days from the purchase date to return defective booklets. Before returning defective books, please call us at 831-200-3463.
In-stock items are shipped within 2-3 business days. USPS is available for Hawaii, Alaska, Puerto Rico, APO (Army Post Office), and FPO (Fleet Post Office) addresses.
If you need to receive your order by a specific date or need expedited shipping, call us at 831-200-3463.
Outside the U.S.: We will determine the most cost-effective shipping method for your order. Delivery times vary, depending on location and the regulations of your country’s customs department.
You are responsible for charges incurred at customs. We strongly recommend researching your country’s duty and tax rates before placing your order.
What Personal Information Do We Gather From Those Who Visit Our Site?
When you visit our web site, you may provide us with personal information you knowingly choose to disclose.
Information You Voluntarily Submit
We collect and store any information you enter on our Site, or provide to us in offline contacts we have with you. Information is collected from visitors to the Site in the following areas:
- Registration Forms
If you register for the Site, or for specific events, contests and newsletters on various areas of the Site, we will generally ask you to provide contact information, and preferences regarding the event or material for which you desire to register. You may, however, visit our Site without registering.
- Order Forms
Some areas of the Site may allow you to order products or services, whether or not for a fee. In connection with these transactions, we collect data necessary to complete the transaction and that is furnished by you. This may include contact information, date of birth, E-mail address, telephone number and your credit card number. We may also collect information about gift recipients so that we can fulfill a gift purchase.
At times, you may be asked to complete survey questions that appear on the website.
Discussion Forums We may make chat rooms, forums, message boards, and/or news groups available to our users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
You may also have an opportunity to communicate with us by E-mail. You may also choose to provide your email address to receive communications from us or third parties.